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4. Customer Accepts Quotation

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On the Customer Portal > Request Details screen, the customer can click Accept to agree to proceed with the order.

Upon acceptance, component orders are generated for the package which enable you to then provision the package.

The following shows the Customer Portal > Request Details screen, once the quotation has been accepted:

The following shows the Operator Portal > Request Details screen, once the quotation has been accepted:

The component orders are generated in a state of "New" and can be provisioned as normal. The charges are applied 'On Bill'.

In the case of a recurring charge, the customer is 'subscribed' to the package once the package order is Successful. Recurring charges are charged depending on the frequency (for example, each week or month or year) until the subscription is cancelled.

On Bill charges are applied to a customer's account once the package order is provisioned (i.e. made Successful). Where a package has an Up Front charge, then the charge is applied when the quote is accepted.

That's it! You've completed an overview of the quotation process.

See Requests and Orders for more information.

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