When a customer requests a quotation, a package order is generated in a "Quote Pending" state.

The "Quote Pending" package order is generated without any of its corresponding component orders. The component orders are not generated until a quotation is submitted and accepted by the customer.

Order Details screen

The following is an example of the Customer Portal > Order Details screen for a quotation.

The text reads: "We'll contact you to arrange a suitable time to provide the quote.
Once the quotation has been made, you will be notified via email. You can either agree to proceed with the service or cancel the order."

Requests list

In the Operator Portal > Requests list, quotation requests are flagged as "Quote Pending". You can assign these requests to agents as normal, however you cannot transition its state until the quote has been submitted and accepted.