Categories are a means of categorizing support requests, packages (in the Store) and package orders (in the requests list).

Separate categories are defined for Support Requests and the Catalog.

Support categories

A customer selects a support category when raising a support request. The resulting support request has the category they select. You can then filter by these categories on the Requests list page.

See Support Categories for more information.

Catalog Categories

Packages must be associated with at least one category before they can be published. A customer uses the category to locate specific packages in the Store. NB. Only those categories which contain packages are displayed in the Store.

See Catalog Categories for more information.