Billing and Invoicing

How does billing/invoicing work?

Billing occurs once per month, usually on or after the 20th of each month. Statements are generated for every customer that has activity against their account for that period. All purchase transactions for a specific customer for a given period are associated with a specific statement.

The due date for a statement is 1 month from the statement issue date. Any statement amount that is not paid within that time frame is considered overdue.

See The Plaza Billing Cycle for more information.

How do I view my customer's account activity?

The Operator Portal > customer > Billing screen displays all billing events for a specific customer account. See Viewing Customer Transactions for more information.

You can also view a history of a customer's statements, via the Operator Portal > customer > Statements tab.

Customizing Leap Plaza

Can you customize Leap Plaza for us? Can we hide certain tabs?

Everyone using Leap Plaza uses the same version of Leap Plaza. While we don't offer customization options, you can always set up your business details, change the Customer Portal theme, upload a community and business logo, and set up custom Support and Catalog categories. See System Settings for more information.

You can't hide or remove specific tabs (known as zones) from Leap Plaza, but you can add your own custom tabs to the Customer Portal - see the External URLs section in Adding General Settings for more information.

How can I add company branding to Leap Plaza?

You can add business details, a welcome message and RSS feed URL. Refer to System Settings for step-by-step instructions.

How do I suggest new features or enhancements to Leap Plaza?

You can send us your feedback and suggestions to help us to improve Leap Plaza via our Customer Feedback Forum.

Is Leap Plaza available in other languages besides English?

Unfortunately English is the only supported language for Leap Plaza at this stage.

Maintenance & Security

What is SSL and will it keep my communications secure?

SSL (short for 'Secure Socket Layer') is a security protocol that provides communications security over the Internet. SSL allows Leap Plaza to securely communicate in a way that is designed to prevent eavesdropping or tampering. SSL is commonly used by banks and e-commerce companies such as Amazon.com to keep your information safe and secure during transactions.

Both the Customer Portal and the Operator Portal use SSL. A secure connection is established between your web browser and the cloud (where your data is stored) before information is transferred. This ensures that no one can intercept your personal account information or credit card transaction details. SSL keeps your client communications absolutely secure.

See Wikipedia's definition of Secure Sockets Layer for more information.

Secure password storage

Plaintext passwords are never stored in the system (we use secure one way encryption). This means that in the event of unauthorized database access, user passwords will not be exposed.

For security, we recommend both customers and agents use strong passwords. See choosing a smart password for more information. We help by applying basic strength validation:

• Password must be at least 6 characters long; there is no maximum character limit.
• Password cannot be any of the following:
  • customer's first name
  • customer's last name
  • customer's username
  • the word 'password'.

Will I be notified of Leap Plaza upgrades? What is the scheduled outage period for upgrades?

We can send you email notifications in the event of any scheduled upgrades. To register to receive maintenance notifications, navigate to Majitek Support and complete the appropriate fields with a note that you wish to receive maintenance notifications. Once you have registered, we will notify you via email of any scheduled upgrades. NB. we do not make any commitments around emergency fixes. We will endeavour to minimise downtime as much as possible.

Support

How do I get support?

A support team is available to assist you with any problems you may be having. For more information, see Getting Help.

In some cases, your problem may simply be related to your browser. If you're not seeing what you expect in Leap Plaza, check out the Browser Troubleshooting section - these quick fixes should get you back on track.

Other

Is there a way to view logged information, that is who did what and when?

The Operator Portal audit log lets you report on all events generated in the system - including actions performed by customers, agents, even the Leap Plaza system itself.

View the audit log by going to Settings and clicking on the "Audit Log" tab. Once on the Audit Log screen, use the filters to narrow the report down to what you're interested in.

Some audit terminology explained -

• Actor - this is person who triggered the event (this excludes customer and consumers).
• Action - this is the action that was performed, for example "Disable Login" or "Publish"
• Account # - this is the customer's account number. You can fill this in to filter the report by a specific customer.
• Subject - this is the functional grouping the event related to, for example "Customer Account" or "Product Offer".

See Audit Logging for more information.

Can I integrate external third-party systems with Leap Plaza?

Yes, you can. Leap Plaza provides a Web Service API for the purposes of integrating 3rd party systems with Leap Plaza. For more information, refer to the Leap Plaza Web Service API documentation.

Can I collect additional customer information that is not visible to customers?

Yes you can, using Customer Account Fields, available through Settings > Customer Account Fields. NB. ensure that both the 'Customer can update' and 'Fill in on sign-up' options are not ticked when you create one to make it agent-visible only. See Adding Customer Fields for more information.

Help! I cannot find the answer to my question

Can't find what you're looking for? You can send us your feedback and suggestions regarding the Plaza documentation via our Customer Feedback Forum.

What's an agent?

An agent is a user with access to the Operator Portal. The Operator Portal is used to perform operational/back end tasks to support customers who use the Customer Portal.