If a component order reaches a status of "Unsuccessful", then the package order cannot be completed and needs to be manually cancelled. Package orders which contain an Unsuccessful component order also have a status of Unsuccessful.
To cancel an Unsuccessful order
NB. A package order must have a status of "Unsuccessful" in order for this task to work.
- Navigate to the Requests zone.
- In the Requests list, select the "Unsuccessful" package order to be cancelled.
- On the Package Order Request details page, click Cancel Order.
- A Cancel Order screen is displayed. Enter the reason for the cancellation. This is displayed to the customer as a comment.
- Click Submit.
The Package Order is set to "Cancelled".
Cancellation orders (with a status of New) are created for all component orders which were not "Unsuccessful". These cancellation orders are used to notify suppliers/third party systems that the package has been cancelled.
The following examples illustrate the various steps concerned with cancelling an Unsuccessful package order.
