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Browser Troubleshooting

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If you're not seeing what you expect in Leap Plaza, these quick fixes should get you back on track. If you find you're still having problems, see Getting Help.

Empty your browser's cache

Sometimes your browser's cache will store old versions of web pages, making them render in ways you would not expect. Clearing your browser's cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

If your browser version is not listed here, refer to Google for comprehensive instructions covering older browser versions.

Clearing cache for Internet Explorer
  1. In your browser's menu bar, navigate to Tools > Internet Options > General > Browsing History > Delete...
  2. From this window, delete the Temporary Internet Files.
  3. Close this window, then select OK before exiting the browser.
Clearing cache for Firefox (Windows)
  1. In your browser's menu bar, navigate to Tools > Clear Recent History.
  2. Under "Time Range to Clear" select "Everything."
  3. Expand the "Details" section and check "Cache."
  4. Click Clear Now.
Clearing cache for Google Chrome (Windows)
  1. In your browser's toolbar, navigate to Tools > Options > Under the Hood.
  2. Click the "Clear browsing data" button
  3. Select the checkboxes for the types of information that you want to remove.
  4. Click Clear browsing data.

Remove stale cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with Leap Plaza, deleting your cookies will reset your preferences to their default values.

Note: On Firefox, Chrome, and Safari, it is possible to search for and delete only your Leap Plaza cookies. On Internet Explorer you will have to delete all cookies.

Removing cookies for Internet Explorer
  1. In your browser's menu bar, click on "Tools."
  2. Click "Internet Options..."
  3. Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
  4. Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
  5. Click "OK" to exit.
Removing cookies for Firefox (Windows)
  1. In your browser's menu bar, click on "Tools."
  2. Click "Options..."
  3. Click on the "Privacy" tab.
  4. Click on "Show Cookies..."
  5. Look for cookies ending in either "leapcities.com" or your specific domain name
  6. Select them and click "Remove Cookie."
  7. Click "Close" to exit.
Removing cookies for Google Chrome (Windows)
  1. In your browser's toolbar, navigate to Tools > Options > Under the Hood.
  2. Content settings in the "Privacy" section.
  3. On the "Cookies" tab, click Show cookies and other site data.
  4. Click Close for the Cookies and Other Data dialog when you're done.

Make sure your browser is up-to-date

We recommend keeping your browser up-to-date. Modern browsers typically load pages faster, provide a richer experience with improved data security.

Leap Plaza works best in the following browsers:

We do not support Internet Explorer 6. Please download one of the browsers above to continue using Leap Plaza without hiccups.
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